10 Reasons Why People Wont Buy A Second Product From You


1. You didn't follow up after the first sale. After the

sale you could have introduced your other product

on the thank e-mail.

2. You didn't ship the product in the about of time

you stated. If they needed it in a hurry and you

didn't provide, they won't rely on you again.

3. Your product didn't do as promised. If your

product didn't accomplish their desired goal they're

not going to think your second product will either.

4. Your customer couldn't get a hold of you in time

when they had a "after question" sale. You could

have added extra lines of communication.

5. Your customer doesn't want to revisit your web

site because it didn't offer much. You could have

offered more original content or freebies.

6. Your competition is offering free shipping with

their product. You should have been more aware

of how they are targeting your customers.

7. Your customer forgot your web site address.

You should have given your customers your web

site information in your product package.

8. Your customer service couldn't solve a problem

they had with your product. Your customer service

should be trained to handle most problems.

9. You didn't up-sell when they were already in the

buying mood. You can always try to sell your other

product when they're ready to buy your first one.

10. Your competition offers a stronger money back

guarantee. You must always be thinking of better

ways to remove the risk from your customers.


More Resources

Unable to open RSS Feed $XMLfilename with error HTTP ERROR: 404, exiting

More E-Commerce Information:

Related Articles

Cost Effective Ecommerce Solutions
Ecommerce use to be about spending thousands of dollars on setting up your shop and hundreds of dollars on getting a merchant. My, how things have changed over the years.
Implications Of E-Commerce For Tax Legislation
As e-commerce develops ambiguities in the current tax code in which it may be exposed. It would not be regarded as too early to take premature steps for undertaking such a review at a time when detailed international legislation are going on to promulgate acceptable standards laws for imposition taxation in this regard.
Building eCommerce Websites That Work - Part 1
You want to succeed at eCommerce? Welcome to a very big family. Right off, let's be clear - there are lots of ways to do business on the internet.
How Measuring Key Performance Indicators Can Improve E-Commerce Strategy - Part Two
Why time spent on your site is importantAll websites regardless of type should measure this KPI, simply because all websites can use it as a gauge to see how compelling their offers are as well as check web site performance. It doesn't matter whether you're running a content portal or an e-commerce sales operation, time spent on your pages is an important metric to measure.
Is Your Business Afraid of the Internet?
My Business is Afraid of the InternetBill Gates, CEO of Microsoft, once said that there would soon be two types of businesses, those online, and those out of business. Those words still ring true today, and many small businesses are missing a huge boat by not getting online.
Electronic Commerce and WTO
The Internet may not be useful for all businesses, nor do all have to develop an Internet information strategy. Some businesses are concerned with the start-up costs of connecting such as purchasing hardware and software, subscribing to an Internet connection or service provider, and training staff.
The Art of Being Human
This isn't the first time I have written about the benefits of inserting a human voice or presence into your online communications. And I make no excuse for writing about this again.
The Internet Challenge
In spite of the increasing attention on how the Internet is changing the business landscape, many small business owners are still struggling to understand its influence. But unlike the ceaseless blinking of the home VCR, the impact of the Internet cannot be ignored.
E-Currency Exchange: The First Bonanza of the 21st Century?
The 21st century has introduced the world to a new way of doing business. It's now a foregone conclusion that global commerce will be as revolutionized by it as Henry Ford's mass-production techniques were a defining characteristic of the 1900s.
The Clickbank Crash of 2003: Lessons Learned
I had a rude awakening recently. I checked the days worth of sales from one of my sites and there were none.
Drop-Shipping - A Great Way of Making Money Online
Using the Internet to sell products and services to ever increasing number of net users is a good way to start your own business. If you are not taking advantage of this great opportunity you are just missing the boat! Consider this: e-commerce, contrary to popular believe, is thriving and increasing at a double digit growth rate.
E-Commerce Is Back On The Fast Track
How much holiday shopping did you do on-line this year? If you are reading this, then chances are good that you made at least one purchase on-line. Over 54% of all Americans did it [1].
Why Arent People Buying From Your Ecommerce Website?
Your stock is tempting, your prices right - your ecommerce website is good to go, but somehow the customers just aren't buying. So where are you going wrong?Make sure people can find your ecommerce website.
Do Your Online Brokerage Business With Zero Down
If you have little or no capital but you want to do big international business; if your small business is not doing so well; or your capital is low, why don't you turn to the Internet? The Internet is the fastest and most efficient method for the newcomer and the struggling businessperson to become an international broker of goods and services.To start, you may order directories of importers; but they are not absolutely necessary: importers can be found on the business portals too.
Coupons & Rebates
Yes, it's true, coupons are not just for newspapers anymore. Not to be a downer, but I personally hate the things.
The Essential Christmas Web-store Makeover
Ten great tips to turn online holiday shoppers into eagerbuyers - and satisfied customers.When meeting potential clients, you wouldn't dream ofshowing up late in a mismatched outfit, hair disheveled,with food on your tie and no business card, would you? Andif they asked for testimonials or explanations about yourcompany policies you'd hardly say, "Sorry, I don't give outthat information.
How to Get Free Internet Merchant Accounts
This article will show small businesses how to get free internetmerchant accounts. If your business is to grow and succeed, itis essential to accept online credit cards.
Using Credit Cards Securely Online
Nowadays, shopping online is a very common thing. Making your purchases without leaving your house is an attractive option for many of us.
Complementary-Relational Linking and How It Could Save Your Internet Business
The concept of linking is that sites with common interestsshould link to drive more traffic to each other's businessesand to increase their "popularity." Search engines, such as Google, give much higher ranking to sites with highpopularity.
Dont give up on your business!
Summer must be when many work at home Mom start to think that their business is a flop and begin to look for a new opportunity. This is fine if your business is truly a flop - but chances are, you just need to take a look at it from a fresh perspective.