IT Customer Support - The Backbone of the IT Industry Always At Your Service

When a person or organization goes for buying an i

tem, or for some services, it is obviously expected that there should be a support to the customer, by way of solutions to their issues or problems or doubts. Such pre and post purchase services may be termed as Customer Service. It is interesting to note that during the past decade technology has undergone a huge change and more so the IT Industry at large. Equally it has become essential that Customer Support by way of pre and post buy support is made available to the customers. For example, if an organization or an individual buy an item or take the services of an IT solution provider, it is quite but natural that they expect a reasonable support after the purchase, equally, they would also expect the company to be prompt in addressing the customer queries before buying the product. How to take forward the conversation during customer support? It is essential that during customer support while knowledge related to the products indeed is essential, it is also necessary that one must control their conversation well by fine tuning their mind control.

The same otherwise can best be explained in three simple ways: Eye contact Voice projection or modulation Verbal leaders 1. Eye Contact In order to gain the confidence of the other party, during a customer support, it is essential that one must maintain one to one contact with the other party, which is possible only through the eye movement. This is possible only through one's mind control. One should also understand that more the direct eye contact, during customer support means, more dominant they are perceived to be. Equally, in a customer support, this also touches the point of one's social status. Though a person might be in conversation with different persons at one time, it is essential that a direct direct eye contact is maintained during customer support, and thus, looking in to the other person's eyes directly, while conversing means better business resulting value added customer support. More the eye contact one maintains, more customers he could attract. Also less the eye contact, it is perceived, less their social status is. It also increases one's confidence level. 2. Voice modulation/Projection One of the best way of communication in a customer support is the voice modulation and voice control. Always it could be seen that a person with a clear and loudest voice is the most preferred person amongst the masses. Out of a tem of say 20 members, one with the loudest voice and the volume with which one is able to modulate the speech. It is obviously true that a person with the best voice is considered to be having the highest value in a Customer support, who is found to be more interesting and also people are found to be more comfortable and at ease with such persons during conversation in a customer support. The person with the best modulated voice is able to mesmerize people because they are found to be more interesting and attractive. 3. Verbal Leaders One of the most important things in a customer support is considered to be the verbal leads meaning in any conversation the one who is able to attract people with interesting topics and funny jokes, is also able to be the lead in such communications. One with some push and leading qualities in their verbal communication with due confidence, during a customer support is always found to be a person of self confidence and equally is able to lead the group which are considered to be the basis essential features. Rather those will be able to lead the team effectively both through verbal and physical communications as well. This would also lead to our being more personal to our customers. Through verbal communication during Customer support, it is also possible to get identified as a person of great qualities, a person always keeping the masses moving, a person who quotes funny jokes and great stories and makes his presence memorable a person who typically behaves a leader involved in Customer Support. It is again reiterated that in a customer support both during pre and post sales of a product, it is the customer contact which plays a vital role and how best we are able to establish such contacts goes with our perseverance and approach in that direction. It is pertinent to add that more we work with such specific goals, better the results will be

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I writer this artical to provieded the customer support services .customer support is a service which is made to helping for the general public.

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