Customer Service Information


Contact Center Services


In today's business environment, contact centers play a vital role in improving customer care relationships. They are expected to offer challenging customer care services and also retain high-value customers.

Enhancing Customer Shopping Experience


Today when so many shopping malls, supermarkets and hypermarkets are opening up, each one is competing hard for the customers' money. There are more choices available for consumers than ever before.

5 Ways to Avoid the Biggest Bottleneck In Your Business


What's the biggest bottleneck in any business? Besides sales, this often overlooked feature of any business could be causing you lost sales and your long term success. Use these tips to reduce the most costly (and annoying) bottleneck with businesses today.

Culture Eats Strategy For Lunch


I was speaking to group in Atlanta recently and this phrase was stated to me after my speech by one of my audience members….”Culture eats strategy for lunch”.

At What Extent the Call Center Services are Helpful for Your Business?


A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. Nowadays, a client will normally expect to be able to contact a company representative more or less twenty-four hours a day, seven days a week, either by phone, fax or email.

CRM Consulting Services


Customer relations’ management is very important in every company whether large or small and a CRM consulting service can help you with this aspect of your company. To help with implementing new CRM strategies is it often helpful to find someone who provides CRM consulting services.

Role of Customer Service in Success of Business


Business success is dependent on a variety of factors – a realistic business idea, a well thought-out business plan, an appropriate marketing strategy and great customer service are amongst the top ones.

Live Answering Service


The increase in business volume forces business organizations to search for answering services. The smaller offices find it most economical to have live answering service as it provides the basic support suited to their needs.

The Top Ten Customer Service Tips


If customers are your business, then providing the best possible service to keep them coming back is a priority.

Show Customers You Value Them, Not Their Money, This Holiday Season


When it comes to customer retention, 82% will take their business elsewhere simply because they don’t think you care, according to a survey by The Rockefeller Corporation. Don’t leave your current and prospective clients feeling down in the dumps. Here are a few tips to spread holiday cheer and show them how much you appreciate them all year.

Customer Service Leads to Customer Loyalty


All customers want and expect superior customer service, and it is all too important that we give it to them. Otherwise, our competition will.

Turn Your Customer Complaint into a Positive


The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer's complaint into a positive.

Put Your Angry Customer at Ease


Having to deal with angry and upset customers is by far one of the worst responsibilities we must face on a day to day basis in the world of sales and business.

Using Buttons and Badges to Increase Customer Service and Business at a Restaurant


The food service industry is usually a fast paced and often precarious one. Advertising is critical in a restaurant and there are many ways to use a button maker machine in this industry. When the advertising budget is tight, a button making machine will expand those precious dollars.

Keeping Your Cool When The Customer Gets Hot


A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally under fire are not always easy. It is particularly difficult to be nice to people who are not being nice to you.


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