Customer Service Information


When the Customer Demands: "Give a Discount or Lose the Order"


Periodically every sales person encounters the customer who refuses to buy unless they receive a discount. Sometimes this is driven by the organization's culture or the buyer wanting to look good to their boss and sometimes it is simply the mindset of the individual buyer them self.

The Number 1 Rule for Businesses - Be Professional


Have you ever walked into a store and things looked sloppy? Stores should have nice neat displays, right? Normally, yes, but sometimes they get a bit messy on busy days and we all understand how that can happen.

Putting The Serve Back Into Customer Service


Good service is easy to spot and hard-to-find. Mediocre service occasionally stands out but only because it's the cream-of-the-crap.

What's Love Got To Do With It?


Customer Loyalty, we all want it. Don’t we?

Customer Complaints - Techniques For Special Occasions


I need to say right up front, that most people who complain have a legitimate reason to do so and we should actively welcome customer complaints.

Customer Service - Customer Loyalty Wins Sales


Batteries not included. Three of the dumbest words.

Web Based CRM Solutions


CRM solutions are business strategies that assist in building a healthy relationship with customers. They have become a milestone in the marketing strategies of modern business organizations.

Best Contact Centers


The best contact centers must be leading providers of high quality contact center services. A contact center is the central point in an enterprise from which all customer contacts are managed.

Contact Center Services


In today's business environment, contact centers play a vital role in improving customer care relationships. They are expected to offer challenging customer care services and also retain high-value customers.


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