Customer Service Information


Show Customers You Value Them, Not Their Money, This Holiday Season


When it comes to customer retention, 82% will take their business elsewhere simply because they don’t think you care, according to a survey by The Rockefeller Corporation. Don’t leave your current and prospective clients feeling down in the dumps. Here are a few tips to spread holiday cheer and show them how much you appreciate them all year.

Customer Service Leads to Customer Loyalty


All customers want and expect superior customer service, and it is all too important that we give it to them. Otherwise, our competition will.

Turn Your Customer Complaint into a Positive


The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer's complaint into a positive.

Put Your Angry Customer at Ease


Having to deal with angry and upset customers is by far one of the worst responsibilities we must face on a day to day basis in the world of sales and business.

Using Buttons and Badges to Increase Customer Service and Business at a Restaurant


The food service industry is usually a fast paced and often precarious one. Advertising is critical in a restaurant and there are many ways to use a button maker machine in this industry. When the advertising budget is tight, a button making machine will expand those precious dollars.

Keeping Your Cool When The Customer Gets Hot


A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally under fire are not always easy. It is particularly difficult to be nice to people who are not being nice to you.

You Never Know Who Youre Serving


You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person.

Working With The Disabled


Since Congress passed the Americans with Disabilities Act in 1990, people who previously had limited or no access to public places now move about with a degree of ease in the workplace. While these people have their challenges with sight, hearing or movement, those who work with them are often confused about how to interact them with sensitivity and understanding.

Unlocking the Value of Your Customers


One of the greatest thrills in business is acquiring a new customer. Many businesses are too caught up in the excitement of acquiring new customers that they do not spend enough time or money on unlocking the value of their existing customer base. It surprises me how often business fail to regard their existing customers as one of their most valued assets.

Can You Afford What Rudeness Is Costing Your Business?


Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when you or the people who represent you lack proper manners? Do you know how many clients are turned off by employees who would rather carry on a conversation with each other than with the person who came to purchase your service or product?

Got Voice Mail?


"There's not anybody who really cares about using voice messaging the way I envisioned it." According to Gordon Matthews, the inventor of voice mail, he never anticipated that his automated message system would be used to confuse and frustrate business callers. He didn't foresee how many ways businesses could devise to misuse his system.

Made To Order - 5 Ways To Add Value


A recent American Demographics survey concluded that 75 percent of American adults crave more customizable products and services, and 85 percent of 18- to 24-year-olds feel the same way.

Foreign Language Learning for Business Success


If you understand a language then you will understand to a large extent the culture that goes with it, and if you understand the culture you will pick up on subtleties that you might otherwise miss. In any negotiation or business relationship the more you understand about the needs and wants of the other party the more likely you are to be able to reach an advantageous outcome (for both sides).

Take Care of Yourself Before You Take Care of Your Customer


One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question, most people come to some conclusion that customer service is a critical component of your competitive advantage. For most businesses, the service they offer can vary from exceptional to not so hot, depending upon circumstances.

A Small Guide for Choosing the Right Customer Service Call Center


The main reason behind outsourcing is to get high quality solutions at affordable prices. However, this does not means that you should go for the service provider who is offering services at cheapest price.

Customer Service Trends for 2012


Margin pressure has impacted on business strategy, staff training, marketing spend, staff retention and many other elements in business including customer service. A new 2012 global report by BDO Australia has warned businesses which fail to embrace eight customer service "megatrends" during the next decade that they will lose out to their competitors.


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